Welcome to Eureka.com.kw
This website is owned and operated by Eureka Trading Company W.L.L.
We provide this website service (the “Service”) to you to allow you to browse and/or order products and services (the “Products”).
As a user (referred to as "you” or “your" or “customer”) of this website, you acknowledge that your use of this website is subject to our terms and conditions mentioned below (The “Terms and Conditions”).
We recommend that you Read carefully the Terms and Conditions before using the website and the online service.
We reserve the right to change the Terms and conditions at any time, and which will be deemed as effective when posted on our website (as indicated at the top of this page).
By registering an Account or using the Services of the Website, you agree to be bound by the Terms and Conditions. If you are not a consumer or business concern, you confirm that by using the website that have the authority to bind any business on whose behalf you are using the website.
Accessing certain functions of the Service, requires that you must create and register an account that is secured by a password (the “Account”). Your Account is exclusive to you and is non-transferable to others.
Use of the website is available to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website.
To be a “Registered User”, you must be at least 21 years of age and must provide true and accurate information when creating the Account If you are a minor, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions and accepts to be fully responsible and liable for the Account its use. We reserve the right to refuse Service, terminate Accounts, or cancel orders at our sole discretion.
By using the website, you agree to be bound by the Terms and Conditions, and you warrant that the information provided in the course of the registration process is true and accurate. You agree and accept the responsibility for the activities under your Account.
Security of Website
You are prohibited from violating the security of the website, to mention few but not limited to:
Accessing data not intended for you, logging onto a server, logging onto an account not under your authority.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures.
Sending unsolicited email, including promotions and/or advertising of products or services.
Attempting to interfere with service to any other user, host or network such as, submitting a virus to the website, overloading, and “flooding”, “spamming,“ or mail bombing “).
Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Registration – My account
Registration includes Your Information that you provide us on our website in order to deal with us, and for us also to contact you. You agree that we may use Your Information to manage your Registration and to control your identity during the online checkout process. Your Information will form part of a record of your dealings with us.
Our website assumes no liability to anyone for the losses or damages that may arise as a consequence to any failure by you in protecting your password or account.
We recommend that you notify us of any suspicious activities on your account by contacting us immediately through any means (Contact Us).
My shopping cart
Eureka reserves the right, and at our sole discretion, to limit the quantity of items that could be selected per person, per household or per order on ‘My shopping cart’.
The shopping cart capacity is limited to a maximum quantity of four (4) pieces per same item, and a maximum of one (1) piece for special offer items. The said limitation may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.
Eureka reserves itself the right to amend and alter this limitation at any time, whether for promotional offers or regular product offering.
Product Information and Prices
We shall strive to provide accurate service and product information and pricing on our website (such as, pricing, stock sold-out or unavailable, product features, specifications … etc), yet, typographical errors may occur from time to time..
Though the colors of the products as they appear on the Website will be displayed as accurately as possible, still the colors of the product will depend on your monitor (we cannot guarantee accurate display of any color of your monitor).
Publishing any form of product/service information (such as offers, flyers, marketing proposal, ads …etc.) on the website does not guarantee stock, offer and price availability online or in store.
The website cannot confirm the pricing and total cost of a product until online checkout is completed. In case, due to an error, a product is listed and invoiced at an incorrect price (or with incorrect information), the website has the right, to either contact you for instructions or to cancel your order and notify you of such cancellation.
The store pricing could at times differ from the website prices, and our prices are subject to change without prior notice.
Online Order process
As a Registered User, you may purchase Products through our website. All orders and purchases that you place on www.eureka.com.kw will be subject to acceptance in accordance with the below Payment and Delivery terms.
For payment for a Product order, you agree to pay the full amount as indicated in the order process (including any other charges that may be applicable).
Your Order Confirmation sets out the final details of your purchase. We will e-mail to you an order acknowledgement message that details your Products purchase. Note that this e-mail is not to be considered as an order confirmation or acceptance by us.
Following our acceptance of your order, we shall dispatch the Products to you, hence, fulfilling contract between you and us - unless we have notified you that we do not accept your order or if you have cancelled it.
We suggest that you print your order acknowledgement and terms for your own records, because we may not retain your order details on our website. However, if you wish to obtain details of previous orders, please contact us and you will be directed to our Customer Service Department .
Eureka shall do its best efforts to prevent price error on the website. However, in some cases errors may occur in the pricing of the Products on the Website or during the order process due to errors in transmission. Eureka will in all good faith resolve any issues that may arise as a result of such errors, and you agree to cooperate with Eureka in resolving such issues, and you agree that Eureka shall have full discretion to determine the appropriate resolution.
Our website provides the possibility for online product purchase and payment. Prices and Payment transactions (including authorizations and settlements) will be in Kuwaiti Dinar (KD).
In general, we accept the following modes of payment,
For Cash on-delivery payment mode: we accept bank credit cards, debit cards, cash or Eureka gift coupons.
For online payment mode: we accept bank debit and credit cards from Knet, Visa, MasterCard.
We take payment from you once we receive your online purchase order, and you will receive an order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the debit or credit card supplier for any reason.
We do not retain your credit card details on our website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.
We cannot provide any of your payment information (that is processed by our payment merchant) that is obtained via the web to other companies or individuals unless required to by law.
Your debit or credit card details must be truthful, valid and accurate, and you shall use the debit or credit card which is lawfully owned by you. The said information will neither be utilized nor shared by the online service with any third parties unless required for fraud verifications, regulation or court order. The online service will not be liable for any debit or credit card fraud, and the liability for use of a card fraudulently will be your responsibility.
To ensure that your Card is used with your full consent:
For K-net payment you will be directed to the Knet payment gateway where you will be asked to enter your Card details (such as pin code, card number … etc).
For Visa / MasterCard payment : you will be directed to the Visa and MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (such as, pin code, card number, etc).
We may validate your Personal Information provided by you against appropriate third party databases. By accepting the Terms, you accept and consent to such checks being made. In performing these checks to confirm your identity, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (Knet or MiGS), which may keep a record of that information. Note that such checks will not affect your credit rating. Your personal information (as provided by you) will be treated securely and strictly in accordance with the applicable laws.
In the event that we are unable to supply the full or part of your order, we will inform you accordingly. A full or partial refund will be given - through debit or credit card- where you have already been charged for.
Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.
As for the Payment on Deliver option, note that this mode of payment shall be subject to the below :
We accept Cash or Card payment upon delivery, and we do not accept payments by cheque or gift vouchers or discount coupons
Cash or Card payment is to be settled to our authorized staff on the spot prior to the delivery of the ordered product.
The Registered User who placed the product order (or his/her authorized person - provided adequate proof of such authorization) must receive delivery of the ordered product.
In case you were not at the specified location for the order delivery, our staff will depart and the order will be returned for another delivery attempt on a subsequent day.
If the order value is less than KD 20, then a Delivery fees of 2 KD will be charged (noting that we offer free delivery if the for total invoice value exceed KD 20),
In case our staff are unable to reach the customer within 5 business days from the date of placing the order; then it will be automatically considered as cancelled.
It is to be noted that the Payment on Delivery option may not be applicable or available for all products
We conduct free Delivery & Installation of large products (such as, refrigerators, freezers, washers, dryers, dishwashers, above 37” TVs) to all locations in Kuwait. To ensure smooth delivery, you must provide us with clear delivery address, a valid telephone number, and full contact name(s). All goods must be signed for by an adult aged 21 years or above, upon, delivery.
The estimated delivery time is 24 to 48 hours, every day except on Friday and public holidays. We shall make all efforts to deliver Products within the estimated delivery time; yet, we are not liable for any delay or failure to deliver within the estimated time that may be caused by unforeseen circumstances
We conduct Basic Installation services that cover fitting and connecting products to provisions and set-up already existing at the house premises. For details on the basic and installation exclusions, as well as, the additional out-of-scope installation services, visit our Delivery and Installation .
For purchases made on Eureka website, we will arrange for free Delivery for purchases above KD 20; yet otherwise, a fee of KD 2 on each order is applicable for purchases below KD 20.
We will try to contact you before scheduling delivery to provide you information on the delivery timings. The Delivery timing communicated to you is for indicative purposes only. The delivery of order for a combination of light and heavy weight items may entail delivering the products to the specified address in different consignments and timings.
In case we could not make the delivery due to your non-availability or refusal to accept the delivery on the scheduled delivery date, then a redelivery schedule to be arranged against KD 5 as minimum fees. Also, if you wish that we deliver the product but to install it at a later date, then we are ready to reschedule an installation visit for a minimum of KD 5. However if the product is found to be damaged, defective, or not functioning properly, then we shall not assume any liability for this malfunctioning, and your product is to be reported to the service workshop center.
In the absence of the customer, a delivery is considered complete if any family member or home house cleaner domiciling at the same address of the customer signs the Delivery Note:
Once you accept the delivery note, the Products are considered as delivered in a good condition, on time, and you cannot claim compensation later on.
For Delivery and Installation Products, our Delivery & Installation team will perform a quality check in your presence.
You should ask for your Products to be delivered within one month of sale otherwise we will have the right to sell the Product and refund the amount after deducting 20% of the invoice value.
Cancellation by Eureka: Eureka reserves itself the right to cancel an order due to any of the following reason:
Wrong delivery address or contact details, or if customer is not reachable during Seven (7) days.
Cancellation by Customer: You can cancel the order in case Eureka fails to deliver the products in five (5) working days from the date we confirmed your order. To process cancelation of an order, please Contact Us.
Refunds are made either to your bank account or your Web Store (My Balance) account. The refund on Knet, MasterCard, MIGs or Visa may take up to 4-6 weeks.
Exchange and Return
If a customer needs to exchange product or changed his mind in a received product, he can exchange the product within 15 days from the invoice date. Products to be returned or exchanged must remain unused, undamaged and in original sealed pack. For full details, refer to our Returns and Exchange page
No cash refund will be made, and customers would either receive gift coupons or Products in exchange. In this case of a product exchange or return to collected from the customer’s residence, then a fee of KD 10 will be applicable.
To return a product that is in the process of delivery within the 48 hours window, you may contact our Customer Service Center by clicking Here.
In the unlikely event that your product is reported to be defective within two (2) days from the invoice date, you can submit a request to return the product that must be in its original packing with full set of accessories and manuals included.
We do not accept return of products which have scratches, damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.
We recommend that you keep your delivery receipt and copy of your order, as proof of purchase in the event of any after-sales queries.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of our website shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.
All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to Eureka, unless otherwise noted. The Marks on our website are variously protected by the laws of the State of Kuwait and other countries. Use of any of these Marks may not be made without the prior written consent of Eureka, except for the sole purpose of identifying the Products or Services originating from Eureka.
You acknowledge and agree that the material and content shown at our website is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this Website. You further acknowledge that any other use of the material and content of our website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Website may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information on the website. You warrant that any such User Content submitted by you to www.eureka.com.kw is original (and does not infringe the copyright of others), and you hereby grant Eureka perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. You agree that you will not post any content that is contrary to public moral or is defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law.
Eureka has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.
Eureka does not warrant that the Website, Contents and Products available through it will be free from errors, and there may be incompleteness, delay, omissions, interruption, etc. in materials or Service available through the website.
Eureka takes reasonable measures to prevent the introduction of viruses or other malicious code to its website. However, we do not guarantee nor warrant that the Website is free from such malicious features, and we are not liable for any harm or damages caused or attributable (directly or indirectly) by such destructive features.
Under no circumstances and in no event shall Eureka be held liable to any party for any direct or indirect losses or damages (such as, but not limited to, lost of profit, loss of programs / data … etc). This holds true even if Eureka has been advised, or should have known of the possibility of such damages, arising or related to your use of the website, (ii) your provision of personal information to Eureka , (iii) acts or negligence on the part of Eureka, staff, employees or its agents.
Notwithstanding anything herein to the contrary, Eureka’s aggregate liability for any loss or damage that you may incur and arising out of your use of the Website, shall be limited to a sum equal to the amount paid by you for the Product(s) in respect of one incident attributable to the same cause.
We will take all reasonable measures and precautions to keep details of your order and payment secure, but, unless we are negligent, we are not liable for any losses caused as a result of unauthorized access to information provided by you.
By using our website, you fully agree, to the extent permitted by law, to indemnify and hold Eureka, its directors, employees, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of the website, your non-compliance with applicable law in the jurisdiction in which you are accessing the website or the Service, or any action taken by Eureka as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.
The use of the Website and the contract between you and Eureka shall be governed by the law of Kuwait, and disputes to be resolved exclusively in the courts of Kuwait.
The Products assumed and purpose to be used for personal use only – and not for business purposes.
Any links or references to other Internet sites (“hyperlinks”) contained on our website are provided as a convenience to the website users, and Eureka is not responsible for the content or operation of such linked Internet sites. Any hyperlinks should in no way be construed as a representation or promotion by Eureka. The use of those linked Internet sites/hyperlinks is done at your own risk and cost.
You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by Eureka.
Eureka reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party
Eureka shall be under no liability for any delay or failure to deliver Products or perform any obligation in the events of Force Majeure – which without being limited to, mean events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.
No failure or delay by Eureka to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
These Terms do not create or confer any rights or benefits enforceable by any person that is not a party, except a person who is a permitted successor or assignee.
These Terms including the documents or other sources referred to in these Terms and Conditions supersede all prior representations, understandings and agreements between you and Eureka relating to the use of the website, and sets forth the entire agreement and understanding between you and Eureka for your use of the website.
You here by agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
We provide you with the facility to have your own Website Credit account that is associated with your Account.
In case you made a purchase return, you are opted to either get a refund in your bank account or your Website Credit account – which you can use for future product purchases available at our website.
In case there may be insufficient Website Credit funds to cover the full purchase price of your order, you will be required to either apply additional credit or to select an alternative method of payment to satisfy the remaining cost balance of your order.
Eureka Website Credit can only be used online at eureka.com.kw, and you cannot use it to pay for purchases at Eureka Showrooms. Also, note that eureka.com.kw Website Credit cannot be transferred to another person or account.
Warranty and Repair
Products sold by Eureka are covered by the Distributor’s / Agent’s warranty conditions. The manufacturer’s warranty takes effect from the date of purchase, and the warranty period is mentioned on the product price tag in our showrooms and the user manual, still, we suggest that you ask our sales staff for more information.
Eureka offers the Warranty Plus Program services for further convenient and protection.
We suggest that you read the owner manual before using the product to make sure it meets all safety, security and electrical local requirements. Products damaged due to wrong usage will not be accepted under manufacturer’s warranty terms and conditions.
If there is any problem with the purchased product, it is recommended to contact directly the Agent’s / Distributor’s authorized service center in Kuwait for product repair.
To honor the Warranty Claim, you must retain with you and submit the Warranty Card or the Invoice as a proof to validate the authenticity of Warranty claim.
Eureka also provides direct warranty and repair service at its own Service Center for its own brands (visit our Warranty and Repair page).
General Guidelines pertaining to Warranty
Cooling systems (Freezers, Refrigerators, Window type Air-Conditions, Chest Freezers) are covered in general for 5 years warranty for compressors only.
Exclusions from coverage under LCD & LED TVs, LCD & DLP Projectors & DLP TVs :
- Improper installation and tampering with the components or software by an unauthorized repair center.
- Mechanical and Physical damage to any part of the TV for any reason including but not limited to water or moisture damage, improper usage of the product, dropped product, collision with another object, transportation damage, damage to the outside casing, abuse, neglect, accidents, collapse, spillage of any kind, fire, flood, corrosion, battery leakage, rust, sand, dirt, lightning, freezes, storms, theft, intentional or accidental damage.
- Televisions with removed or altered serial/model numbers.
- Burn-in (sticky) images caused by prolonged display of one or more signals or video games, or other abuse.
- Spoiled, deformed, or scratched screens and/or reflective coatings on screens & lenses due to misuse or rubbed by any chemicals/substances.
- Products used in a commercial operation and purposes, and Products provided for public use (such as, in an outdoor open area, or by a swimming pool, or in a coffee shop due to harsh environmental effects like high temperature, dust, humidity, or smoke exposure).
Products will be replaced with new Products if Service Center cannot repair items within the warranty period. If the item is damaged by you, then it would be repaired at your responsibility and cost. In case the same model is not available, you can select another model and pay the difference. The same warranty period will continue for the new product.
The replacement is subject to be confirmed with a Technical Report provided by Eureka service center. The invoice value will be depreciated on the following rates (which could be changed without notice or if not updated on this screen page):
From invoice date until six months, no depreciation.
- Six months to one year, 10%.
- Second year, 25%.
- Third year, 40%.
- Fourth year, 60%
- Fifth year, 70%
Warranty terms do not cover:
Batteries, consumables, filters, Remote controls, disposable dust-bags, hoses, heads, accessories, shelves, handles, drawers, plastic parts, antennas, wheels, bottom switches, broken parts, handles, lamps, cases, adapter ... etc..
Any damage or malfunction caused by negligence, abuse …etc.
The Warranty liability is limited to the repair or replacement of parts, and not liable for any direct or indirect, consequential loss, damage, costs, expenses … etc (whether caused by negligence of service, its agents or authorized dealers or otherwise) or any resulting liability arising out of any failed or defective parts.
Any out of warranty work is guaranteed for a period of one month after it has been returned to you, for the same failure that was repaired.
Amendment of Terms and Conditions
Eureka may modify at any time the Terms and Conditions of the Website without any prior notification to you. In case the modified Terms and Conditions are not acceptable to you, then you should discontinue the use of the service. Yet, should you continue to use the service, then you shall be deemed to have agreed to accept and abide by the modified Terms and Conditions.
You can access the latest version of the Terms and Conditions at any given time on our website.
If you have any comments or queries, you can visit our Contact Us page, and you will be directed to our Customer Service contact page or you may call 25761100.
This Website, Ecom.eureka.com.kw is owned and operated by:
Eureka Trading Company LLC. M. M
PO. B: 909 - Salmiya, Kuwait -22 010
Registered in Kuwait with Company Number 90582.